REFUND & CANCELLATION POLICY

At Drovia, we aim to provide a smooth delivery experience. Refunds are processed under the following conditions:

1. Order Cancellation
   • Orders can be cancelled within a limited time before dispatch
   • Once the order is out for delivery, cancellation may not be possible

2. Refund Eligibility
   You may receive a refund if:
   • Item delivered is damaged
   • Wrong item delivered
   • Item missing from order
   • Order cancelled before dispatch

3. Non-Refundable Cases
   • Delay due to traffic or external factors
   • Incorrect address provided by user
   • Failed delivery due to unavailability

Refunds (if applicable) will be processed within 5–7 working days.