DROVIA SHIPPING & DELIVERY POLICY
 

Welcome to Drovia. This Shipping & Delivery Policy outlines how orders are processed and delivered through our platform.

---

1. Delivery Coverage

Drovia provides same-day delivery services within selected service areas. Currently, services are available in Goa and will expand to other cities soon.

---

2. Delivery Time

- Orders are typically delivered within 30–90 minutes, depending on distance, traffic, and availability of delivery partners.
- Delivery times may vary during peak hours, bad weather, or unforeseen conditions.

---

3. Order Processing

- Orders are processed immediately after confirmation.
- Once the order is accepted by a delivery partner, it moves to dispatch and delivery.

---

4. Delivery Charges

- Delivery charges are calculated based on distance (per km) and applicable extra charges.
- Surge pricing may apply during high demand or special conditions.

---

5. Live Tracking

Customers can track their orders in real-time through the Drovia app, from pickup to delivery.

---

6. Delivery Attempts

- Our delivery partner will attempt delivery at the provided address.
- If the customer is unavailable, the partner may contact you.
- Failed delivery attempts may result in cancellation without refund (if applicable).

---

7. Delays

Delivery may be delayed due to:

- Traffic or road conditions
- Weather conditions
- High order volume
- Incorrect address or contact details

Drovia is not responsible for delays caused by external factors but will always try to ensure timely delivery.

---

8. Service Availability

- Delivery services are available only in serviceable locations.
- Orders outside coverage areas may be rejected or cancelled.

---

9. Contact Support

For any delivery-related issues, customers can contact Drovia support through the app.

---

Drovia aims to provide fast, reliable, and hassle-free delivery services.